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• I signed in but don’t see my tickets or profile. Why?＋

  This almost always happens when you signed in with Apple and chose “Hide My Email.” Apple then gives us a private, anonymized address (…@privaterelay.appleid.com) that doesn’t match your account, so a new, empty one is created. Sign out and sign back in the way you first joined — your email or Google — and your tickets will be there. If you prefer Apple, choose “Share My Email” so it matches your account.

• How do I buy tickets?＋

  Open an event and tap Get Tickets. Some events sell on a partner site; others sell on Rumba with QR entry — pick your seats and check out.

• Where are my tickets after I buy?＋

  In My Account → My Tickets — here on the website and in the Rumba app. Same account, same tickets, each with its own QR code.

• Can I get a refund?＋

  Orders bought on Rumba can be cancelled up to 48 hours before the event from My Tickets. For partner-site purchases, the refund follows the organizer’s policy — message us and we’ll help.

• How do I sell events on Rumba?＋

  Tap Sell on Rumba and tell us about your business. Our team reviews applications — most within 1–2 days. Once approved, you publish events from your organizer dashboard.

• What’s the best way to create and manage events?＋

  We recommend organizers use the desktop version of Rumba at mirumba.net for the best experience. The full event builder — arena/theater seat maps, jaripeo, reserved sections, custom layouts, pricing, and analytics — is easiest to set up on a computer. The mobile app is great for quick, simple General Admission events on the go.

• Where can I get the Rumba app?＋

  The Rumba app is coming soon to iOS and Android. In the meantime, everything you need — browsing, buying, and your tickets — works right here on the website.

• How do I delete my account?＋

  In the Rumba mobile app, open the Profile tab, scroll to the bottom, and tap “Delete Account,” then confirm. Deleting is permanent and can’t be undone — it removes your profile, sign-in, and any tickets and order history on the account. If you have upcoming tickets you still want, use or share them first (share/download each seat’s QR/PDF) before deleting, because they’re removed too. Signing in again later starts a brand-new empty account. If you only want a break, you can just sign out instead.

• Can I add my ticket to Apple Wallet or Google Wallet?＋

  Yes. Open a ticket in the Rumba app and tap “Add to Apple Wallet” (iPhone) or “Add to Google Wallet” (Android). That seat’s QR pass drops into your phone’s wallet, so at the door you can scan straight from Wallet without opening the app. Each seat is its own pass. See the step-by-step guide below.

  Add to Google Wallet →Add to Apple Wallet →